Search by
Facebook Gift Certificates
Search
Search by Size
Search by Vendor
Sale
Shop
Clothing
Formal Wear
Shoes
Furnishings
Sportswear
About us
History
Locations
FAQ
Privacy/Returns
Franco's Villa
Service/Alterations
Quick links
Gift Certificates
Announcements
Guest Book
 

Privacy & Returns

Frequently Asked Questions

Is it safe to purchase items through your web site?
What do I do if I have a problem with an item I have purchased through this site?
What if I want to have my purchase sent to someone as a gift?
What are the popular fabrics for this season, and how I do best care for them?
What brand names do you carry?
What can I do to prevent buying shoes that hurt?
What is the capital of South Dakota?

Is it safe to purchase items through your web site?
While no one can guarantee complete safety on the Internet, our site is extremely safe.  All shopping cart transactions are done with the help of Americart, an Internet commerce company.  Their system uses a 128-bit secure socket connection, which allows for the highest level of safety available.  In addition, the only way one can retrieve your full credit card number is by logging on to Americart's system with the proper user-id and password.  Your full credit card number does not come to us immediately with your order.  This is another level of security to make sure that your private information stays private.

Back to top

What do I do if I have a problem with an item I have purchased through your site?
Our primary goal is always the satisfaction of our customers.  If you are not satisfied with your purchase, please call us at 1-888-254-0950 or email us at info@francos.com.  Let us know your problem, and we will do our best to provide a solution.  If you need to return an item, please do so within 10 days of receiving the item.  We will accept returns only if the item has not been used and shows no sign of having been worn or altered.  Please be sure to include a copy of your receipt and your reason for returning the item.

Back to top

What if I want to have my purchase sent to someone as a gift?
After you place your order and go to our checkout, you will see a "Comments" area on the screen that asks for your payment information.  You may use this section to give us any special shipping instructions, or any other instructions.  Of course, you can also email us at info@francos.com.

Back to top

What are the popular fabrics for this season, and how I do best care for them?
Today we see everything from all-natural wool and cotton to the latest innovations as tencel, triacetates, viscose (rayon) and lycra blends. In fact, some of the best collections this fall are actually created out of - wood pulp. Well, not directly. Fiber science has given the fashion industry an abundance of clothing that is basically created from a chemical processing of wood-pulp. The great news is that the more "versions" the industry creates, the better these fabrics get. Not only are the recent fabrics created from an eco-friendly process, but the qualities they now offer are fantastic. Tencel, triacetate and viscose all take color extremely well, they're resilient, easy to wear and drape the body beautifully. Another popular fabric for fall, Lycra, is the result of an increasing demand for stretch apparel, in everything from business suits to shoes. With as little as 5% of Lycra added to fabrics such as wool, cashmere and rayon, they become stretchable and create a more form-fitting silhouette. Here are a few suggestions on caring for these fabrics (of course, always read your garment labels for specific instructions):

Viscose or Rayon: hand-wash and iron at a warm temperature setting (never hot!). As rayon gets older, special care should be given as it tends to shrink. After a year or so of wear, dry clean only.

Tencel: machine-washable, iron at a mid/high temperature.

Triacetate: hand-wash or dry-clean, depending on the label.

Lycra: hand or machine wash in warm water. Chlorine bleach will ruin spandex. One last note, if you've ever wondered why the acetate lining of your dress or suit seems to be getting thinner, it's probably due to your perfume. The acetone in perfume dissolves acetate. So, spray first, dress last.

Back to top

What brand names do you carry?
Everything we buy carries the name of the company that makes it. Many are designer while some are long established clothing houses that make outstanding products for a great price. We currently do not have any "private label" merchandise in our store. We feel that this allows the customer to know what he/she is really getting.

Back to top

What can I do to prevent buying shoes that hurt?
The first thing to realize, is that no two shoe manufacturers size shoes the same - except by coincidence. The good news, is once you learn how to find the right size shoe for your foot, you're well on your way to taking the "ache" out of footache.

Step 1: Buy a shoe according to how it fits your foot...not by the size on the box.

Step 2: Make sure the ball of your foot rests comfortably in the widest portion of the shoe and the heel sits in the heel cup of your shoe without gaping in the back or sides.

Step 3: Feel how the shoe conforms to your arch. There should be little to no space in this area.

Step 4: Once all of these areas have passed, then it's time to check where your toes rest in the shoe. It's wise to check this last (unless your toes immediately hit the end, of course) since the shape of one's toes is the most varied portion of the foot from person to person. If your toes don't feel cramped and all other areas feel right, then you can consider this shoe a good fit. Finally, remember to buy shoes according to how you are planning to wear them. We all like to buy shoes according to the style -- but narrow toe, high heeled party shoes should be reserved for just that, not 8 hour work days. Try to remember....the more sensible you treat your feet, the better they will treat you.

Back to top

What is the capital of South Dakota?
Pierre.  Not to be confused with Bismarck, the capital of North Dakota.

Back to top