Returns / Exchanges

In Store Returns/Exchanges:

Customers may return or exchange merchandise purchased in either stores for up to 30 days from the date of purchase. A valid proof of purchase (original receipt or customer purchase history) is required, and the item must be unused in order to protect the integrity of our merchandise. If items are accepted for return, the original form of payment must be available to complete the transaction. Please allow 3-10 business days for refunds to post back to your account. 

Sale merchandise purchased in stores are eligible for exchange only. Previously altered garments are not eligible for return or exchange. 

Online Returns/Exchanges:

Customers may return or exchange merchandise purchased online for up to 30 days from the date of purchase. Customers are responsible for paying the return postage in order to process all returns.

To begin an online refund or exchange, please send an email to weborders@francos.com with the following information:

Name / Phone / Email Contact / Order # / Reason for Return

Upon receipt of email, one of our online specialists will call the phone number provided to review the required steps for your return.  All online purchases must be unused and returned to the address below:

Francos Fine Clothier 

Attn: Web Orders

5321 Lakeside Avenue

Richmond, VA 23228

Once returned items are received in unused condition, our online specialists will contact you by phone to confirm the information needed to process your refund. Please allow 3–10 business days for the refund to be issued and posted to your original form of payment. 

*Please note, ALL SALE merchandise purchased online is considered a final sale and not eligible for return/exchange. 

Your satisfaction is our priority, and we value every opportunity to serve you better. Thank you for choosing Franco’s Fine Clothier. We truly value your trust and loyalty and appreciate the opportunity to serve you again in the future.