Returns / Exchanges

 

Customer Returns and Exchanges

In Store Returns/Exchanges:

To be eligible for a refund or exchange within either of Franco's stores, customers may return the merchandise in question within 10 days of purchase. We are able to provide you with a return/exchange with valid proof of purchase (original receipt or customer purchase history). Items must not have been previously worn/used in order to proceed with your transaction and protect the integrity of our merchandise. If items are accepted for return, the original form of payment must be available to complete the process. Please allow 3-10 business days for refunds to post back to your account. 

Sale merchandise purchased on stores is eligible for exchange only. Previously altered garments are not eligible for return or exchange. 

Online Returns/Exchanges:

Customers are provided 15 days to initiate a return/exchange once shipment has been delivered. To be eligible for a refund or exchange from online purchases, an email must be sent to weborders@francos.com with the following pieces of information:

Name / Phone / Email Contact / Order # / Reason for Return

Once email correspondence is received, one of our online specialists will call the phone number provided to review the required next steps. Customers are required to pay for return postage in order for us to process your refund/exchange. You will be asked to ship your unworn items back to address found below:

Francos Fine Clothier 

Attn: Web Orders

5321 Lakeside Avenue

Richmond, VA 23228

Once we receive the required information, one of our online specialists will contact you by phone to confirm the details needed to process your refund. Please allow 3–10 business days for the refund to be issued and posted to your original form of payment. 

Sale merchandise purchased online is considered a final sale and not eligible for return/exchange. 

Your satisfaction is our priority, and we value every opportunity to serve you better. Please let us know how we are doing and how we can improve to better serve you. 

For questions concerning your order, please e‑mail us at weborders@francos.com.

Thank you for choosing Franco’s Fine Clothier. We truly value your trust and loyalty and appreciate the opportunity to serve you again in the future.